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How do you deal with a rude cashier?

post #1 of 30
Thread Starter 
I was just reading another forum, and they have one section that just devoted to ranting about bad cashiers. Every response is 'call corporate!'. I personally have not had to deal with a REALLY bad cashier as of yet, but I try to be friendly when I go into the store, esp if I'm using coupons. I find that if I'm friendly and agreeable, they are usually nice to me too. (I also find myself profiling the cashiers to make sure I can try and pick one that won't give me hassles)

Have you ever had a really bad experience with a cashier?? How did you deal with it??
post #2 of 30
Yes, I got her name and reported her to a manager!
post #3 of 30
If she is just rude in general, I just ignore it or say something to her directly. Last month a cashier rolled her eyes when I pointed out that she scanned something twice - I told her if she didn't think $4 was a big deal then maybe I should tell the store to underpay her next month. She tried to cover and said something like "oh - I was just responding to something the manager told me earlier" but she knew I knew she was full of it. I will avoid her line from now on.

If someone was what I consider "over and above" the normal rude, I would call corporate. The same store with the eye roller had a cashier who used to complain about the customers while she was ringing people up. I told her once that she should be careful because for all she knew I was friends with the person who she just rang up (and she laughed it off and said she was just having a bad day), but she did it every time I was in the store. It got to the point where I would wait in a long line even if her aisle was empty because I thought she was so rude - I did email the corporate office and the store manager on that one. I never heard from corporate, but the manager did call me and apologize for my experience and to thank me for letting him know. She still works at the store but as far as I can tell the comments about customers has stopped. I still avoid her line, though.
post #4 of 30
If they are bad enough i would go home and call the manager
post #5 of 30
I try and start out nice~ I think that sets the tone. (There's no reason not to be in the first place) If I have a lot of coupons I do like to give them and heads up and I try and arrange things on the belt to make it as easy as possible (coupon or 'free' items at the end so they don't have to scroll the receipt to look for it if they need it).

I have run across rude cashiers from time to time, but I don't think it has ever been so bad as to call corporate. (Come here and complain, yes but call corporate, no) I have been a retail manager and it is hard so maybe I'm a little more understanding, but as a customer I always try and be as nice as I can be, and even if they're not I still tell them to have a good day.
post #6 of 30
I try to be nice to. I give them the benefit of the doubt that it might have been a long day for them; they could have had a few complaining customer; or something outside of work might be bothering them. Most of the times when I smile and just say thank you, I can get a smile back from them. Then again, I have never really had a cashier that I felt was so rude I wanted to report her...yet.
post #7 of 30
I know the right answer is to tell something but I'm reflecting on one store where I shop where rudeness happens a lot and have to admit, I just suck it up. I shop there less and less; and if the rude behavior continues I either stop shopping there entirely or shop there only if I have to. One time a cashier was so rude my first urge was to leave all my groceries there and walk out. I didn't but there are days when I wish I did.
post #8 of 30
Quote:
Originally Posted by DianeP View Post

I try to be nice to. I give them the benefit of the doubt that it might have been a long day for them; they could have had a few complaining customer; or something outside of work might be bothering them. Most of the times when I smile and just say thank you, I can get a smile back from them. Then again, I have never really had a cashier that I felt was so rude I wanted to report her...yet.

Ditto

I've had cashiers that were obviously wanting to be elsewhere...heck, I probably would too if I was a cashier and had to deal with the general public every day. I cannot even imagine the patience that one must have. So I just smile, and I'm pleasant. I've never had a cashier that was so rude to me that I would feel like I wanted to complain.
post #9 of 30
I am usually friendly to cashiers too, but then I've talked about how I chat up people I don't know all the time. I've never had the cashier problems that other people here report all the time. I may have had some that seemed disinterested or a bit grumpy, but I've certainly never had any that I felt I had to report. I smile, I'm polite, I hand them my coupons, they scan them.....it's all good.
post #10 of 30
They always say kill them with kindness. The cashier is looking for a response from us.
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