I have a chronic skin disease and my dermatologist is great about getting my refills called in. He never needs to see me. When I run out of refills, I just talk to someone in the office and they call in a refill for me right away.
The problem I'm having now is the pharmacy (Walgreens). The doctor's office called the refill in Thursday and I went in Friday to pick it up. They told me they were out but another Walgreens had the meds and they would probably get it delivered or have someone from their store pick it up and it should be there the next day (Saturday). They told me they'd call me when it came in. I never heard anything from them all weekend, so while I was out running errands today I stopped by the store to find out if they'd gotten the meds. Apparently, the other Walgreens must have tied my meds to the back of a turtle because they still haven't arrived at this store. The story they're giving me now is that the pharmacist is supposed to be in today at 2 p.m. today and she was going to pick up the meds on her way in. They told me they would call me (took my phone # for the second time) when they got the meds in. It's now almost 3 p.m. and I still haven't heard from the pharmacy. Thank goodness these aren't heart meds or I'd be dead by now.
Is this ridiculous or is this starting to be the norm now in trying to get prescriptions filled?